About

X-Rite is the global leader in color science and technology.

The company, which now includes color industry leader Pantone Inc., develops, manufactures, markets and supports innovative color solutions through measurement systems, software, color standards and services.

X-Rite’s expertise in inspiring, selecting, measuring, formulating, communicating and matching color helps users get color right the first time and every time, which translates into better quality and reduced costs. X-Rite serves a range of industries, including printing, packaging, photography, graphic design, video, automotive, paints, plastics, textiles, dental and medical.

The competence center for all Inline color measurement and closed loop color control activities is located in Martinsried near Munich. The turnkey systems are set up on the production machine within several hours. The start-up and training is done while the machine is producing. The completed system is transferred to the customer within few days. There are several advantages when the color of a product is controlled directly in the process. Even small color deviations are recognized immediately. The operator or the closed loop color control can immediately take corrective action so that the production will not go out of tolerance. Short start-up times, quicker transition times, less waste and better quality reduce the cost significantly. This leads to a very quick return on investment (ROI); often in less than 6 months!

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We are glad to support you by telephone. You will find our specialists not only in our headquarter in Martinsried near Munich, but also in our offices and representations in the respective countries. In Contacts you will find names and telephone numbers.
In case of problems with our software or in the case of application problems it might be of great help to have a specialist from X-Rite at your side. In such cases there are several solutions to service you via an internet connection:

  • Modem connection via pcAnywhere
  • Remote data transmission
  • NEW: remote maintenance with Netviewer ( www.netviewer.net )

  • The remote maintenance with Netviewer is a simple solution to support you in case of software problems. For this your computer has to have internet access and a tiny program (about 900 kB) which needs not even be installed, i.e. no administrative access rights are required. In this procedure your computer actively accesses an external server, so there will be no problems with your IT department or the firewall of your company. Only when you start Netviewer and enter a session number, only then can we access your computer. This makes this procedure so safe to use.
The continuous control of internal instrument settings will indicate any disturbances early. If a measurement instrument fails, we can supply you with a loaner instrument for the duration of the repair.

Since our measurement instruments have a high inter-instrument agreement, are built from modules, and are fixed to the measurement frames by quick-release fasteners, normally it is no problem to exchange the instrument during production. This procedure guarantees high availability and prevents colour changes in your production process. Once your own instrument has been repaired and returned to your company, it will be exchanged back to its original location, and the loaner instrument will be returned to X-Rite.
Our measurement instruments are being used worldwide, thus we also offer our service worldwide, executed by our certified service engineers. These specialists are not only versed in spectrophotometers, measurement frames, the software and the pumps supplied by us, but they are application specialists, too, who can implement and optimize a complete Closed Loop Colour Control system.

At customers’ sites our engineers see potentials how you could use the entire systems even more effectively. This not only increases the availability but also optimizes the application of the system, and thus improves the production output.